Return & Refund Policy

Effective Date: March 01, 2026 | Mist Fragrance PK

1. 7-Day Inspection Period

Under Mist Fragrance policy, you have 7 days from the date of delivery to request a return. To be eligible, the item must be in its original, untampered condition with all Pakistan-import seals and cellophane intact.

2. Sale & Discounted Items

Important Notice: All items purchased during a Sale, Clearance, or using a promotional Discount Code are considered Final Sale.

In accordance with standard trade practices in Pakistan, discounted items are non-refundable and non-exchangeable unless the product is proven to be damaged or defective upon arrival.

3. Non-Returnable Products

For health and hygiene reasons, we cannot accept returns for:

Fragrances that have been opened or sprayed (even once).
Testers, samples, or discovery vials.
Items without the original box or invoice.

4. Shipping Responsibilities

The customer is responsible for the cost of returning the item to our Peshawar warehouse. We recommend using a trackable courier service (e.g., TCS, Leopards, or M&P) as we are not liable for items lost during return transit.

5. Refund Timelines

Once your return is inspected at our hub, refunds are processed within 10-14 working days. Refunds are issued via the original payment method or Bank Transfer (for COD orders).