At Mist Fragrance, customer satisfaction is highly prioritized. Since fragrances are personal care items, we maintain clear guidelines regarding returns, exchanges, and refunds to protect product hygiene and authenticity.
1. 7-Day Return & Exchange Window
We offer a transparent 7-day window to report any genuine manufacturing issues, leaks, or defects. From the day your package is delivered by PostEx, you have exactly 7 days to contact us to initiate a claim.
2. Non-Eligible Scenarios (“Change of Mind”)
- No Change of Mind: We do not accept returns, refunds, or exchanges if you simply do not like the scent profile, changed your mind, or bought it by mistake after opening the seal. Perfumes must remain in original, brand-new retail state.
- Past 7 Days: Any claims made after 7 days from the delivery date cannot be entertained or processed under any circumstances.
3. Damaged or Broken Items (Mandatory Unboxing Proof)
Perfumes are housed in fragile glass bottles. If your item leaks, cracks, or shatters during transit via PostEx:
⚠️ You MUST provide a clear unboxing video or photographic proof taken immediately upon opening the package. Without a continuous, unedited unboxing video/photo proof showing the label and damaged bottle, claims for transit damage will not be authorized.
4. Refund Options
Once your return claim is officially approved by our support team, you can choose from the following refund pathways:
- Bank Transfer (Direct to your local Pakistani bank account within 3-5 working days).
- EasyPaisa (Direct mobile wallet transfer within 24-48 hours).
- Store Credit (A unique discount voucher to buy another fragrance from our store instantly).
5. Return Shipping Cost
If your claim is validated (e.g., damaged transit or incorrect item sent), Mist Fragrance will fully pay for the return shipping costs. We will either arrange a reverse pickup via PostEx or reimburse you for sending it back to our Peshawar hub.
Because premium fragrances are personal care items, maintaining top-tier hygiene and clear product standards is vital. Our fair return and exchange policy is designed to fully support you in the case of genuine delivery or item issues, while keeping our product inventory clean and genuine for all customers.
⚠️ The Golden Rule of Returns: No “Change of Mind” Rejections
Once a luxury perfume bottle is unsealed, sprayed, or its cellophane outer wrap is altered, its resale value is completely lost. Therefore, we do not support returns or exchanges if you simply do not like the specific notes of a scent or change your mind post-delivery.
1. The 7-Day Protection Window
If your package shows up with a clear manufacturing defect, a non-functional spray atomizer, or an structural issue, you are fully covered. You have a complete 7-day window from the exact afternoon PostEx completes delivery to bring the issue to our support team. Claims submitted past this 7-day limit cannot be verified or honored.
2. Transit Damage Protection (Unboxing Video Required)
Glass fragrance bottles are delicate items. If your item experiences a leak, heavy fracture, or breakage on its way to you:
🔴 You MUST capture a continuous, unedited unboxing video or immediate clear photo evidence upon breaking the shipping seal.
This visual verification is essential for us to file a claim with PostEx. Without this clear proof showing the sealed box opening, we cannot authorize transit replacement claims.
3. Multi-Path Refund Options
When your return claim is verified and approved, you can choose whichever refund pathway works best for you:
- Bank Transfer: Sent directly to your local bank account inside 3-5 standard business days.
- EasyPaisa Transfer: Dispatched straight to your digital wallet within 24 to 48 hours.
- Store Credit: Issued as an instant digital discount voucher to choose an alternate bottle right away.
4. We Cover the Return Costs
If we made a mistake (sent the wrong bottle) or your item arrived broken, **Mist Fragrance will cover the shipping costs**. We will handle the reverse shipping tracking through PostEx or reimburse your return courier costs completely.
